Lost, Stolen or Damaged
If the iPad is lost, it must be reported to the Media Center staff as soon as possible.
For Tonka Online students, they should contact the Tonka Online Helpdesk via email at Webhelpdesk.TO@minnetonkaschools.org. It may be the responsibility of the student and family to recover or replace the lost iPad. If necessary, the District and the police will assist in recovery.
Do not attempt to gain access to the internal electronics or repair your iPad. If your iPad fails to work or is damaged, report the problem to the school Media Center or for Tonka Online, to the Help Desk as soon as possible. iPad repair/replacement options will be determined by the school Media Center staff. You may be issued a temporary iPad or other materials until your iPad is working properly or replaced. If the iPad is experiencing technical difficulties outside of school hours, you will need to wait until you return to school to fix it.
New this year: Parents have the added option to first complete this form and then bring the iPad to the District's official repair partner, SmartFix, located at 801 Twelve Oaks Center Drive, Suite 816B in Wayzata. In many cases, iPads in need of repair can be serviced the same day if brought in by noon.
For students taking an iPad home:
Replacement fees may be assessed for lost or damaged items in accordance with the District’s Student Fee Schedule for lost or damaged materials.
- Damaged or broken screen without insurance, $115 to $275 depending on the model
- Replacement cost for the provided iPad case, $35
- Replacement cost for the provided iPad wall charger and cord, $20-$40 depending on the model
- Replacement cost for the entire iPad, $325
The District offers a voluntary iPad insurance program to protect families from expensive repair costs. The iPad insurance cost is $40 annually and covers damage but not loss or theft. The insurance program offers complete coverage for the first instance of accidental damage. Additional instances of accidental damage will incur a $40 deductible.
Students who leave Minnetonka Public Schools during the school year must return the iPad, along with any other accessories, at the time they leave. The iPad and all accessories should be returned to the Media Center staff.
Open the link below to view instructions for students and parents on the technology tools used for e-learning in Minnetonka.
Submit questions and feedback online and receive a response within one business day through the Family Technology Helpdesk.