Frequently Asked Questions

We have a computerized lunch accounting system in place at all schools. This system functions as a local banking system for students.

Once your child is registered with Minnetonka Public Schools, a lunch account is automatically created for your child. Your child's keypad number can be found on your Skyward Family Access account under Food Service. During mealtime, students will come through the line, enter their number on a keypad and state their name to the cashier. The student's account will come up on the cashier’s computer screen and the cost of the meal or the a la carte purchase will be deducted from the student’s account.

Online Lunch Payments

Lunch payments are made through Skyward Family Access using your My SSO username and password. Your username and password will be emailed to you from Family Helpdesk. Once you receive your username and password, view our Online Payment page for directions. Online lunch payments are real-time payments. Funds are available for your child as soon as your receive your confirmation email. We are a cashless department but will accept checks made payable to Minnetonka Nutrition Services. Please put your child's name in the memo line of the check.

If you need help with your My SSO username or password, please contact Family.helpdesk@minnetonkaschools.org. If you need help with your RevTrak username or password, please contact kristen.turnblad@minnetonkaschools.org or call 952-401-5034.

Refunds

Moving: Call 952-401-5034 or email kristen.turnblad@minnetonkaschools.org and leave your child's first and last name and the address you would like the refund sent to. Please note: Our Accounts Payable department runs checks every two weeks. If this is during your move, please note that you would like us to wait a week and then mail the check to your new address.

Seniors: All senior parents will receive an e-mail if their senior student has a positive balance on their last day of school. This is usually the last day of senior finals. Use the link in the email to select your option. You will fill out a short google form to submit your request. All accounts will be process after the response deadline date.

Transfers

All transfer requests (transferring money from one student’s account to another) need to be submitted by email to kristen.turnblad@minnetonkaschools.org. Please include first and last names of both students and the dollar amount you would like transferred. You will receive an email confirmation once the transfer has been completed.

Low Balance Notification Emails

When a student’s account is getting low, parents will receive and automated email message once their child's balance is $15 or less. If you would like to subscribe or unsubscribe from these notifications please follow these instructions.

Nonreimbursable Lunch Charge

"Nonreimbursable" is a term we use when a student does not take what the USDA considers a "complete lunch". Each lunch menu consists of a minimum of 5 components: milk, protein, grain, fruit and vegetable item. A child must take a fruit or a vegetable item and 2 other different items from the menu in order for the lunch to be a "complete lunch". When a child does not select a complete lunch, we are not reimbursed by the federal and state agencies. If we are not reimbursed for the meal, we must pass those charges on to the cost of the student's meal. The nonreimbursable lunch cost reflects the actual cost of the meal. Our cashiers keep extra vegetable and fruit choices at their registers for students to take to make a complete lunch at the student price.